Remote assistance with Smart Glasses.

Main features

One to One Chat
Chat tool to communicate with technicians remotely

Multilingual translation
Source language and target language

Shared documents
PDF, Images, movies, 3D files in the Cloud

Encrypted communication
AES256 End-To-Enc encrypted content

Techboard Group, thanks to the Team XR software, developed by Holomask, works on the added value of augmented reality solutions by offering the possibility of connecting to a remote operator to carry out routine maintenance or solve unexpected failures and see in real time exactly what he sees, send documents or draw on a virtual whiteboard, all viewed in first person by the operator in field who can work hands-free.
This solution allows you to increase process efficiency, resource productivity and customer satisfaction.

Our strength,
your advantage

The use of smart glasses, equipped with Team XR software, allows the maintenance technician to be guided by experienced personnel in solving the problem.
 COMPLETE GOALS QUICKLY 
Collaborate in real time with remote experts to complete difficult tasks faster and with fewer errors.
 INCREASE PRODUCTIVITY 
Utilize the most experienced resources to provide instruction in the field without the need for travel.
 REDUCE TRANSFER TIMES AND COSTS 
Reduce re-working costs, travel costs and time, increasing customer satisfaction and solving problems from the first time.
 JOB SECURITY 
Smart glasses allow you to carry out complex activities and receive all the desired information comfortably on the lenses, so as not to distract the technician from his work.

45%

Cost Savings and Transfer Times

100%

Increase Resource Productivity

65%

Increase Problem Resolutions

Intuitive platform and
many utilities to work better!

Multilingual translation of messages

Ability to set the source language and target language of the chat so that messages are automatically translated.

Quick and easy connection

Team XR is adaptable to every need and according to the operating environment of use.

Freeze Image

The expert operator can freeze a single frame from the video streaming coming from the remote glasses and draw on it with a series of graphical tools integrated into the platform.

  • Multilingual translation of messages

    Ability to set the source language and target language of the chat so that messages are automatically translated.

  • Quick and easy connection

    Team XR is adaptable to every need and according to the operating environment of use.

  • Freeze Image

    The expert operator can freeze a single frame from the video streaming coming from the remote glasses and draw on it with a series of graphical tools integrated into the platform.

Desktop sharing

The expert operator can share any window on their PC or Mac and make it available in the view of the operator in the field.

Session recording

The expert operator can record the intervention session, save it on the PC and use it for subsequent analyzes or to carry out training sessions for other operators.

File sharing in the cloud

The platform allows you to share documents such as images, videos, PDFs and 3D files, with the remote user, which can be consulted directly from the glasses.

Reduced data mode

Data reduction in case of poor connection

Security and privacy

Encrypted communication to provide a secure environment

Perfect communication with CHINA

The best connection with Chinese suppliers and customers

Essential Plus for a Winning Service

Easy to use

Totally cloud platform, the customer doesn't need to install any additional SW.

All included

Turnkey supply, we give the smart glasses with the SW pre-installed.

Multilingual

Ability to set the source language and target language of the chat so that messages are automatically translated.

Customizable

Customizable according to customer needs.

Adaptable

Team XR is adaptable to every need, depending on the operating environment in the field.

Hands free of tools

Real-time video to be able to work with your hands free.

LOOK OUR VIDEOS

FAQ

How can a technician in the field connect with the expert remotely?

The technician in the field must wear smart glasses and must have any wi-fi connection available that can come from a router in the company or from the hotspot of a mobile phone. Once connected to the internet, the glasses will be seen by the expert operator as available, the latter will be able to make an audio/video call to the glasses via the TeamXR platform.

How many glasses can a single remote expert control?

A single remote expert can control infinite glasses, but always one at a time.

Is there a way to share documentation with the user in the field?

TeamXR offers the ability to share PDFs, Images, Videos and 3D files with the user wearing the smart glasses by saving the files directly to the platform's cloud.

Which smart glasses are compatible?

Currently the only compatible eyewear model is Epson's Moverio BT-300, we are working to make our solution compatible with other smart glasses too.

How much traffic is consumed during a service?

It depends on the connection quality set, the functions used and the available bandwidth. The typical high quality video call is around 500kbps in upload and 500kbps in download. Screen-sharing adds another 100kbps in upload to the bandwidth used.

What if the customer has a low bandwidth?

TeamXR has an automatic QualityOfService mechanism that adapts the quality of the audio/video signal to the available band, always guaranteeing an intelligible connection.

What devices and operating systems are supported?

The expert user accesses the platform via a browser, on any operating system: PC, Mac, Linux, ChromeOS.

Do you need training to be able to use the Team XR solution?

TeamXR has been designed from the ground up to be easy to use, typically within a few minutes you are able to be autonomous in giving assistance.

Data are encrypted, what is the level of security and the data protection?

All data exchanged between smart glasses and expert operator are End-To-End encrypted with AES256 algorithm in order to prevent “man in the middle” attacks. No data is accessible from the outside (not even from Holomask) except from the interface of the expert operator himself.

Is it possible to integrate the TEAM XR solution with other systems such as CRM, etc?

TeamXR has a modular and plugin technology that allows it to interface with external software. Contact us for a quote for the development of the connector towards your software.

How do you update the platform?

TeamXR is a completely cloud platform so all bugfixes and updates are released automatically and users will have the updated software the next time they start.

Do I need to arrange something with my IT department to install TeamXR?

TeamXR does not require any installation, just log in with your browser. You don't even need to open any ports in corporate firewalls, our technology makes the user experience truly smart.

Do you want more information?

Virtually meet one of our managers taking the opportunity to bring our video interaction system remotely!

REQUEST A VIRTUAL MEETING

Do you want to try Team XR?

REQUEST A DEMO

Techboard Group S.r.l.
Via della Scienza, 50 - 41122 Modena - Italy
Tel. +39.059.289865
C.F. e P. IVA 01579050368
Iscrizione Registro Imprese Modena n. REA 227319

INFO EMAIL
credit